FAQs

FREQUENTLY ASKED QUESTIONS

Shopping

Where can I purchase O Olive Oil & Vinegar products in store?

While many of our products are widely distributed, if you’re unable to find a certain product in a store location near you, don’t fret! We offer free ground shipping on orders of $60 or more. Tip: Sign up for our newsletter to receive periodic promotions, recipes, tips and a one-time 10% discount to apply to your next order.

How do I request a refund or make a return?

Unfortunately, we are unable to accept perishable items for return. If there is a problem with your order, please reach out to our Customer Service team to learn more about requesting a refund.

Contact us at info@ooliveoil.com or give us a call at 1.888.827.7148 and we’ll be happy to help!

For items purchased at stores, please contact the merchant where the purchase was made to review their refund policy.

Does O Olive Oil & Vinegar have a storefront or offer facility tours?

Sorry, we do not have an O Olive Oil & Vinegar storefront nor do we offer tours of our facility at this time.

However, our products are available for purchase via our online store as well as on the shelves of many retailers, large and small.

I have a discount/promo code for O’s website. Where do I enter it?

You can enter your promotional code while viewing your cart or while checking out. The promotional code box is located in the bottom left of the Cart page, and at the very top of the Checkout page.

Please note that only one promo code can be used per order. Offers cannot be combined.

The item I want is out of stock. What do I do?

On the page of the item that is out of stock, click the “Join Waitlist” button, then enter your email. When the item is back in stock, you’ll automatically be notified.

Shipping

What will my shipping costs be?

You can estimate your shipping costs by navigating to the View Cart page. Once there, scroll down until you see the Calculate Shipping box. Enter your details, and your shipping estimate will be displayed under the sub-total for your purchase. Remember, orders over $60 qualify for free ground shipping within the continental U.S.!

Can I ship to a different address other than my billing address?

Absolutely! You’ll be able to enter or select a different shipping address during checkout. Please note that we require a phone order to ship outside of the continental US, so if you enter an address in Alaska, Hawaii or Canada for shipping, your order will be unable to be placed. To place an order for shipping outside of the continental US, please call us at 888.827.7148.

I live outside of the continental US. Why can’t I check out?

We’d love to place an order for you, but it requires custom shipping rates. Please call us at 888.827.7148 to place an order by phone.

Where is my order? Am I able to track my order shipment?

When you place an order with O, you will receive a confirmation email immediately. Once your order is processed, shipped and scanned, you will receive an email with your shipment information and tracking number. If you don’t see these emails arrive in your inbox, please check your spam folder just in case your email service mislabeled our messages as junk (and if so, please be sure to mark us as a safe sender so that you’ll receive any future messages without issues).

When you place an order, you also have the option to set up an account on our website where you can return to log in and view your order status, shipping and tracking information anytime. Creating an account also enables you to view order history, manage billing and shipping addresses, and place future online orders more efficiently. Tip: New account holders are offered a one-time 10% discount upon account creation!

My Account

Do I need to create an online account with O in order to place an order?

You do not need to create an account to place an order with us. You can certainly check out as a guest, if you wish. However, creating an account will enable you to:

View your order status and history
Securely manage billing and shipping addresses
Securely manage your payment methods
Manage your account information (email, password, etc.)
Place future orders more efficiently

How do I check my order status?

When you place an order with O, you will receive a confirmation email immediately. Once your order is processed, shipped and scanned, you will receive an email with your shipment information and tracking number. If you don’t see these emails arrive in your inbox, please check your spam folder just in case your email service mislabeled our messages as junk (and if so, please be sure to mark us as a safe sender so that you’ll receive any future messages without issues).

When you place an order, you also have the option to set up an account on our website where you can return to log in and view your order status, shipping and tracking information anytime. Creating an account also enables you to view order history, manage billing and shipping addresses, and place future online orders more efficiently. Tip: New account holders are offered a one-time 10% discount upon account creation!

As an account holder, to view the status of your order, navigate to the My Account page via the link in the top header, or click here. Any recent order status will be displayed on your dashboard. To view more orders, click the “Orders” tab, and you will be shown a list of all your orders.

I want to change my online account name/email/password. How do I do that?

First, login to your account, then click the “Account Details” tab. Enter your new information in the correct area, then click “Save Changes.”

Wholesale

Does O offer wholesale pricing to independent retail businesses?

We sure do! Please submit a Wholesale Application and we’ll be in touch with all you’ll need to get started as a reseller. We look forward to welcoming new partners to the O family!

Please note that wholesale pricing is available only to retail and wholesale partners, and not to direct customers.

O Products

How do I use O Olive Oil & Vinegar products?

Extra virgin olive oil (EVOO) is often considered a healthy substitute for butter and other cooking oils. We also love to pair our EVOOs with our vinegars (and sometimes add fresh herbs and/or spices) to make vinaigrettes, marinades, delicious bread dips and more.

Our flavorful artisan crushed olive oils are handcrafted finishing oils and can be drizzled over prepared dishes just before serving to flavorfully enhance an entree, appetizer, side or even a dessert dish. Of course, they can also be paired with our vinegars to make homemade vinaigrettes or used as ingredients in marinades, sauces, dips, spreads, etc. Because we actually crush ingredients, such as ripe citrus and fresh herbs, together with California Mission olives, the result is nothing but all-natural, authentic flavor. A little goes a long way to bring a splash of deliciousness to your dish!

As mentioned, our vinegars can be used in combination with our EVOOs and artisan crushed olive oils for a variety of culinary creations. The possibilities are endless! Our vinegars are crafted patiently for complex, rich flavors and are designed to add depth to your cooking. Vinegars offer a surprisingly simple source of all-natural flavor without excess calories.

Explore our recipe collection for a variety of serving suggestions and inspiration. Enjoy!

What makes O Olive Oil & Vinegar products unique?

We believe that healthy eating can be easy and delicious with clean, fresh, real food. At O, we never compromise taste or quality and we take extreme care to craft each and every olive oil and vinegar product that we produce. All of our products are responsibly sourced and 100% clean label. No chemicals, pesticides, preservatives, coloring, etc. No artificial anything — ever. Just naturally delicious and nutrient-rich premium products made from real food. Our techniques make us unique!

We crush carefully selected olive varietals just hours after they’ve been harvested from the family farms where we source them in order to make our extra virgin olive oils. This ensures that the result is the freshest oil with beneficial polyphenols and antioxidant richness. Our extra virgin olive oils are favored by chefs and home cooks who demand the world’s best.

Unlike most flavored olive oils on the market, our artisan crushed olive oils are never infused or flavored after the fact. We actually crush ingredients, such as ripe citrus and fresh herbs, together with California olives. Food to food. This process results in clean, fresh and all-natural authentic flavor. A difference you can taste!

Our vinegars are made using premium wine varietals from the heart of California’s wine country and are handcrafted in small batches at our state-of-the-art vinegar fermentation facility in Sonoma County. We like to say, “From the best wines on earth, we create the best vinegars.” As with our olive oils, O strives to make the cleanest and best tasting vinegars possible. The process begins as soon as the wine arrives at our plant, where we introduce our very own vinegar cultures and then rely on time-honored techniques, allowing nature and time to work their magic to create complex and rich vinegars. Patience truly is a virtue when it comes to vinegar.

Explore the simple and surprising ingredients that make everyday food taste extraordinary!

Where are O Olive Oil & Vinegar’s ingredients sourced?

At O, we are committed to knowing where our food comes from and believe that our customers deserve access to the same information in order to make informed dietary decisions.

We crush our favorite California-grown olive varietals to produce our certified O California Organic Extra Virgin Olive Oil and our premium O California Extra Virgin Olive Oil.

The olives and ingredients, such as ripe citrus and fresh herbs, that are used to make our flavorful artisan crushed olive oils, are grown, harvested and crushed in California.

Our vinegars begin their journey as premium wine varietals produced in the heart of California’s wine country.

Are O Olive Oil & Vinegar products organic?

O California Organic Extra Virgin Olive Oil is certified 100% organic by the California Certified Organic Farmers (CCOF), which is USDA approved.

All of our products are responsibly sourced and 100% clean label. No chemicals, pesticides, preservatives, coloring, etc. No artificial anything — ever! Just naturally delicious and nutrient-rich food products made from real food.

How should I store my oils and vinegars? Do they expire?

O olive oils should be stored out of direct sunlight and away from exposure to heat, so a kitchen cabinet or pantry is the perfect home for these tasty treats. Additionally, our olive oils are bottled in dark glass, which helps to protect precious contents from exposure to sunlight. Refrigeration is not required or recommended for olive oil products, as doing so can affect the flavor over time. O olive oils are listed with a shelf life of 2 years, but you will likely finish yours long before then!

O vinegars are fermented products and due to their acidic nature, are self-preserving and do not need to be refrigerated. They, too, should be stored in a kitchen cabinet or pantry protected from extreme temperatures and sunlight. While we list our wine vinegars with a shelf life of 5 years, vinegar has a practically indefinite shelf life and like the wines they originate from, vinegars tend to improve with age (especially those made with red wines).

All of our products have “best by” dates printed on the bottles for recommended guidance. Additionally, harvest dates are printed on our extra virgin olive oils.

What does the harvest date mean on my bottle of extra virgin olive oil?

The harvest date is the actual date that the olives were picked or harvested from the family farms where we source them. Once harvested, the olives are crushed within hours of being picked to obtain the freshest olive oil with beneficial polyphenols and antioxidant richness.

What varietals of olives are used in O’s olive oils?

We harvest and press 100% organic, 100% California Arbequina, Koroneiki and Arbosana olives to produce our O California Organic Extra Virgin Olive Oil. Our premium O California Extra Virgin Olive Oil is created using California Arbequina, Koroneiki, Arbosana and Chiquitita olives of the highest quality. The inclusion of Chiquitita adds a hint of almond and apple flavor to the premium blend — a delicate distinction.

California-grown Arbequina, Koroneiki and Arbosana olives are crushed together with ingredients, such as ripe citrus and fresh herbs, resulting in our flavorful artisan crushed olive oils.

What are polyphenols?

Polyphenols are natural antioxidants found in olive oils (and many other natural oils) that are considered healthy and beneficial. These compounds can help protect living cells against inflammation, free radicals and chronic diseases such as certain cancers and atherosclerosis. Extra virgin olive oil (EVOO) contains more polyphenols than other olive oil types (Source: California Olive Oil Council).

Polyphenol levels vary with each harvest and can change over time.

What is oleic acid and what does extra virgin mean?

Oleic acid is a monounsaturated omega-9 fatty acid that makes up about 75% of extra virgin olive oil (EVOO), more than other vegetable oils. This monounsaturated fat is considered beneficial and can help improve overall blood cholesterol by decreasing LDL (“bad”) cholesterol levels and increasing HDL (“good”) cholesterol levels (Source: California Olive Oil Council).

Oleic acid levels help determine if an olive oil can be considered extra virgin based on overall acidity. It is measured as grams of oleic acid per 100 grams of oil and commonly known as the free fatty acidity (FFA) of the oil, presented as a percentage. Freshly pressed oil made carefully from freshly picked, healthy olives and without the use of excessive heat normally have less than 0.8% FFA, which is the international requirement for an oil to be considered extra virgin (Source: Olive Oil Source). The California standard is even lower at 0.5% FFA per the California Olive Oil Council (COOC).

Oleic acid levels vary seasonally and by harvest. O’s extra virgin olive oils are consistently well below the 0.5% FFA COOC standard.

Additionally, in order to be classified as extra virgin, olive oil must meet international standards and parameters that indicate careful handling and storage of the olives and oil, and no use of chemicals or extreme heat during the crushing and oil extraction processes. EVOO must also pass sensory panels and be free of defects of flavor or odor (Source: California Olive Oil Council). In other words, EVOO is the natural juice, cold pressed from fresh olives and is the highest grade of olive oil available.

Are O’s artisan crushed oils extra virgin?

Although their acidity levels would qualify our artisan crushed olive oils as extra virgin, none of our artisan crushed oils are technically considered extra virgin because they are crushed with other ingredients, such as ripe citrus and fresh herbs. In order to be classified as extra virgin, olive oil must contain the pressed juice of the olive only and cannot be altered or combined with any other ingredients or flavors (Source: California Olive Oil Council).

How long are O’s vinegars aged?

At O we use time-honored techniques to handcraft our premium vinegars, allowing nature and time to work their magic to create complex and rich vinegars. Patience truly is a virtue when it comes to vinegar.

The actual length of aging varies by product and depends on the type and flavor of barrel, as well as the expertise and discretion of our master vinegar maker.

There is a gelatinous substance in my vinegar. What is this and is it safe?

O’s vinegars are fermented and unpasteurized, so live cultures are present, normal and may result in hazy sediment and/or the formation of what is called a “vinegar mother” which can appear gelatinous in texture. This phenomenon is natural and not harmful. In fact, these cultures are considered to be beneficial to your health. The presence of a vinegar mother does not mean the vinegar is spoiled. Simply remove the mother and continue to enjoy the vinegar as desired.

My vinegar has changed color over time. Is this normal?

Over time, vinegar can darken and become stronger in taste. This is perfectly normal and safe. In fact, much like wine, vinegar tends to get better with age.

What is the acidity of O vinegars?

Our wine vinegars contain 6% acidity.

Are O’s vinegars compliant with California Proposition 65 (The Safe Drinking Water and Toxic Enforcement Act of 1986)?

Yes, all of our vinegars are California Proposition 65 compliant. For out-of-state O fans, California Proposition 65 regulates the amount and disclosure of toxins found in the food and water supply. In relation to balsamic vinegars, this act addresses concerns about the sale of potentially lead-contaminated balsamic vinegars from Europe. California Proposition 65 has particularly rigorous safety standards and our balsamics are fully compliant, consistently testing well below the mandated requirements. Our balsamics are handcrafted one batch at a time under our strict supervision at our state-of-the-art vinegar fermentation facility in Sonoma County, California. It’s not just what we put in, but what we leave out that makes our vinegars both healthy and delicious!